A Name Tag Is More Than Just Your Name.
Growing up, I remember being in the car with my dad running errands, and every time he picked up the phone to answer a call, he greeted the person by their name. We would stop to get gas and he would ask people their names to say thank you. Even now, when we go out to eat, he always calls the server or waitress by their names.
Sounds simple right?
For some reason, it’s something that stuck with me. It felt like such a personal way to address someone that you may not know that well. I learned to admire how simple it was to make a stranger feel good by using their name.
And you wanna know what I noticed? People loved it. They instantly smiled. It was like something changed in their behavior and they seemed happier. They even seemed to be performing their jobs with a different attitude. Like something clicked and we were suddenly more familiar and comfortable around each other.
I guess since then, I have taken it upon myself to do the same thing.
It is a known fact that our name is a distinctive sound to each of us that immediately grabs our attention. It’s special in all kinds of ways. Using a person’s name is the greatest connection to their identity and individuality. It is a sign of courtesy and recognition. When someone remembers our name, it makes a positive and lasting impression on us without even noticing.
Whenever I went on vacation, I noticed how some hotels or restaurants had their employees wear a name tag. I always thought it made them look very professional, but when it was my time to be on the other side, wearing a name tag, I realized that it was a powerful tool to connect with people.
When a stranger sees you wear a name tag, they already know a huge part of who you are. They have the easiest and most personal way to connect with you. It makes you more approachable. It makes opening a conversation easier.
People want to feel cared for. Like they’re not just the “couple in room 223” or “the new girl who started as a hostess today.” We all have names that lead to our stories.
I once worked with a General Hotel Manager who is a clear example of how important it is to know your team. Your people. She was in charge of a thousand things and knew thousands of people, but whenever she was walking down the halls she would greet you personally and by your name. She knew everyone in every department.
Wearing a name tag makes every interaction feel more personal. And if you ask me, in today’s world, personal interactions count as double. Human connection feels good.
Even nowadays, as we become more and more technological, we can still make interactions feel personal by using people’s names.
Sign that email with their name, or send a personal reminder instead of an automated one.
Make a phone call and mention their name. Ask for something using their name.
It really could be anything. I’m a big believer in the power of small things.
This is one of them.
In your next experience, whether you’re a guest or an employee, use people’s names. See how their expression changes when you ask for something. See how you feel connected.
A name tag is much more than just your name. It’s your story, your background, your memories, your personality, and your identity.
It’s a direct way to who you are.