The Secret Sauce For Recruiting In Hospitality

One of my favorite things about traveling is meeting people.

There's something special about getting to know someone who might live across the world from you but still, find out how similar you are. I love being able to relate to someone despite our differences. Because, at the end of the day, that’s what this industry is all about.

Think about it. Working in hospitality is receiving someone in your home. Your hotel, your restaurant, your coffee shop. You’re welcoming them and making them feel at home. And for people to be able to form that connection, they have to feel related. Related to the way they might look, how they speak, or related to their culture and experiences.

This is why diversity is such an important factor in hospitality.

If we set aside politics for a minute, diversity is simply advocating to give everyone an opportunity. And I’m not only referring to race or gender, there’s such a wide range of human backgrounds and values, such as religion, cultures and traditions, physical abilities, age, education, and experiences.

So why is diversity the secret sauce for recruitment in hospitality industries?

It all comes down to the nature of the industry. More than any other industry, hospitality involves global locations, and people from diverse cultures, backgrounds, and identities. It’s an industry that quite literally welcomes everyone.

It’s about inclusion. About making sure that everyone has the same opportunities to work and grow in their careers. The more diverse your business is, the more attractive your employer brand and the better your profitability.

There's no greater feeling when you're away from home than to find something or someone who reminds you of that place.

Someone who makes you feel represented.

We can begin to embrace diversity in its entirety during the hiring process. How we onboard candidates and make sure that we take the time to follow up and give them feedback. Our goal should be to find the best fit for every role because our customer service and experience depend on it.

Hospitality is a way to connect with people in many different ways. It's an industry where our differences can become strengths.

Let's make hospitality an all-inclusive industry. 

Let’s make this our secret sauce.